FAQS

Important Info Prior to Your Event

What is your cancellation policy?

If something comes up, no problem! I know life with children can be unpredictable. We can reschedule your event to a new date up to 48 hours before the event. Within 48 hours of your event date, we are not able to accommodate any changes. If you fully cancel your event before the scheduled date, we will refund you 50% of your total paid amount. Payment is non-refundable for day-of cancellations.

What if I want to reserve something different from your general booking options?

If you have more people in your party than the allowable number per booking, please contact us and we can try to accommodate for you. If you have an event type other than what is listed on our bookings page, we can also discuss how to best accommodate it for you.

What happens if there is bad weather?

As you know, Colorado weather can be unpredictable....sunny & beautiful one minute and then dark with pelting corn snow the next. If a random afternoon rain shower moves in, you should have a covered awning available for your guests. We do have one we can bring for an additional cost. If it has been raining for days, we will call to reschedule your event. Make sure to inform the rest of your party though.

What should we provide at our event?

It depends on your event type! You're welcome to furnish your event any way you like. We just require a certain amount of space and access to shade & water for our animals. Remember that farm animals poop, so wear footwear you do not mind getting dirty. Sunscreen is always a great idea!

Can we take pictures?

Yes! We love to see smiling faces. Be sure to tag us: #happytailsfarm

How do I pay for my event?

Booking is simple and we'll help you through every step! Schedule your event through our booking page or submit the details of your event by email, confirm your date and details over the phone, and then pay using any major credit card or Venmo (2% processing fee applies for Venmo & credit cards). We take payment in full to finalize your booking and will walk through all of the details before taking payment. Please let us know if your organization has a required payment method.

Can I bring my dog?

Unfortunately all pets need to stay at home. We don't want to cause extra stress for the animals here.

Are there any places close by to spend the night?

Joyful Journey Hot Springs is just up the road from us and we highly recommend them! They have camp sites, cabins or yurts, and hotel rooms available. Along with your stay there, you get to soak in their amazing hot springs pools.

Passionate about animals and want to help build the most amazing experience for all our little visitors? Please consider donating to help with feed costs and continued growth into developing summer camps, gardening classes, and other outdoor experiences to help educate our future generations.